Privacy Policy

This Privacy Policy describes how auranquelis.com collects, uses, and protects personal information provided through our website and consultation services. We are committed to maintaining the confidentiality and security of client information.

Information We Collect

We collect information that you provide directly when requesting consultations or communicating with our team.

• Contact information including name, email address, phone number, and mailing address when you submit inquiry forms or schedule consultations.
• Financial situation details you choose to share during consultations to enable relevant guidance, though we never require access to accounts or sensitive credentials.
• Communication records including emails, messages, and notes from consultation sessions to maintain continuity of service and reference previous discussions.
• Technical information such as IP address, browser type, device information, and website usage patterns collected automatically through standard web technologies.

How We Use Information

Personal information serves specific purposes related to providing consultation services and improving client experience.

• Delivering consultation services by preparing for sessions, maintaining records of discussions, and providing follow-up guidance relevant to your circumstances.
• Communicating with you about scheduled consultations, responding to inquiries, providing requested information, and sharing relevant updates about our services.
• Improving our services by analyzing aggregated usage patterns, identifying common client challenges, and refining consultation approaches based on anonymized feedback.
• Fulfilling legal obligations including maintaining business records, responding to lawful requests, and complying with Australian financial services regulations.

Legal Basis for Processing

Under Australian privacy law and GDPR where applicable, we process personal information based on the following legal grounds:

Consent provided when you submit forms or engage our services; contractual necessity for delivering requested consultations; legitimate interests in operating our business and improving services; and legal obligations under Australian law.

Information Sharing

We maintain strict confidentiality and limit information sharing to specific circumstances.

• Service providers who support business operations such as website hosting, email services, scheduling systems, and payment processing, bound by confidentiality agreements and instructed to use information only for specified purposes.
• Legal authorities when required by Australian law, court order, or regulatory process, or when necessary to protect legal rights and safety.
• Business transfers in the event of merger, acquisition, or sale of assets, with notification provided and continued privacy protection ensured for transferred information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, access controls, and regular security assessments. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under Australian Privacy Principles and GDPR where applicable, you have specific rights regarding personal information.

• Access your personal information by requesting copies of data we hold about you, subject to verification of identity and reasonable processing timeframes.
• Correct inaccurate or incomplete information by notifying us of necessary updates, which we will implement promptly where appropriate.
• Request deletion of your personal information in certain circumstances, subject to legal retention requirements and legitimate business needs.
• Object to processing or request restriction of how we use your information, with consideration given to legal obligations and contractual requirements.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality, analyze usage patterns, and improve user experience. You can control cookie preferences through browser settings, though disabling certain cookies may affect website functionality.

View Cookie Policy View Cookie Policy

Privacy Inquiries

For questions about this Privacy Policy, to exercise privacy rights, or to address concerns about how we handle personal information, please contact us using the information below.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in practices, services, legal requirements, or operational needs. Material changes will be communicated through website notice or direct communication where appropriate. Continued use of services after updates constitutes acceptance of revised policy.